Legal
Refund Policy
Last updated April 17, 2026
The short version
Unopened boxes and jars can be returned within 30 days of delivery for a refund to your original payment method. Opened sachets and jars are not returnable, for hygiene reasons.
How it works
Email info@garglemel.com within 30 days of delivery with your order number. If the box or jar is unopened, we'll send a prepaid return label and issue a full refund once it arrives back.
Damaged, lost, or wrong items
Email us with a photo of the damage (or the missing item's invoice line). We ship a replacement same-day, usually within 2 hours during business hours. No return required.
Subscriptions
Refund applies to the most recent subscription shipment. Canceling your subscription is separate and can be done in one click from any subscription email or from your account.
We don't retroactively refund past subscription shipments.
Exceptions
- Digital products and gift cards are non-refundable.
- We may decline a refund if we detect a pattern of abuse (e.g., repeat "refund fraud" on the same payment method).
Questions
Just email info@garglemel.com. A human reads every one.